Consumer Help

Your rights as a UK consumer — returns, refunds, faulty goods, and where to get free advice.

guides

5 guides — newest first

UK shoppers have strong legal protections when buying online. Understanding them helps when things go wrong.

22 April 2026

If you need help with debt, benefits, consumer rights or household finances, these organisations offer free support.

15 April 2026

Being prepared before you contact a retailer makes complaints faster to resolve and easier to escalate.

10 March 2026

BNPL can be a useful tool, but it is easy for multiple commitments to build up without noticing.

25 January 2026

Knowing your returns rights before you buy makes the process straightforward when you need to use them.

18 January 2026